Making a Complaint

Feedback, Concerns, Comments and Complaints Policy

Information for Patients
At Inverurie Dental Practice our aim is to give the best possible care and treatment to our patients. We welcome feedback and comments about our services and aim to deal with any concerns or complaints promptly, courteously and efficiently. We consider all feedback, comments, concerns and complaints as a positive way of looking at what we do and making changes to improve our service to patients. All views will be taken seriously and our procedures are in line with NHS Complaints Procedure.

Responsibilities
The Practice Feedback and Complaints Officer contact details are:

Lisa McDonald
Practice Manager
Inverurie Dental Practice
13 High Street
Inverurie
AB51 3QA
Phone: 01467 622136
Email: lisa.uren@inveruriedentalpractice.co.uk

The Grampian Feedback and Complaints Service contact details are:

Feedback Service
NHS Grampian
Summerfield House
Eday Road
Aberdeen
AB15 6RE
Phone: 0845 3376338
E-mail: nhsgrampian.feedback@nhs.net

IDP COMPLAINTS PROCEDURE

IDP Complaints Handling Procedure 2017